Request for Warranty Service

Instructions

  1. Please make sure you have followed our troubleshooting checks first
  2. Attach any related pictures when submitting (damage returns CANNOT be processed without pictures of damage)
  3. Print a copy of this form after completion for future use (a PDF link will be available once you submit).
  4. Once received, we will contact you for follow up and provide a return RMA # and shipping options.
  5. For warranty service, there are two options. Indicate your preference in notes below:
    • Deposit on new unit: Purchase a new unit to be shipped to you, as well as a label for return of your defective unit. Once the defective unit is received and a manufacturing defect is responsible, your unit deposit will be fully refunded. If the failure is due to overvolting or other abuse, a credit of 50% will be issued. If failure occurred within first 90 days, the full credit applies to both unit and shipping label.
    • Have existing unit serviced: Send in your defective unit to the service center (either with a label purchased from Ducoterra, or a shipper of your choice). Once received, our repair specialists will service your unit and return to you. Typical service turnaround is 2 business days.

    Warranty Service or Damage Claim